Get quick answers to your questions, learn how to make the most of Swapply, and reach our support team whenever you need assistance.
Step-by-step tutorials and guides to help you get started
Find answers to common issues and troubleshoot problems
Can't find what you need? Contact our friendly support team
Quick answers to the most common questions sellers ask us
New to Swapply? Follow this quick guide to set up your seller profile and make your first sale
Sign up with your email or Google account. Choose a username that's easy to remember and share.
Upload clear photos, write descriptive titles, and set competitive prices. The more detail, the better.
Copy your profile link and share it on WhatsApp status, Facebook, Instagram, and with friends.
Respond to inquiries quickly, meet buyers safely, and build your reputation as a trusted seller.
Running into problems? Try these solutions to resolve the most common technical issues
Clear your browser cache and cookies
Try opening the page in an incognito/private window
Check your internet connection
Try a different browser (Chrome, Firefox, Safari)
Refresh the page (Ctrl+R or Cmd+R)
Check your file size (max 5MB per image)
Ensure the format is JPG, JPEG, or PNG
Try compressing the image before uploading
Check your internet connection speed
Try uploading one image at a time
Double-check your email and password
Use the 'Forgot Password' link to reset
Ensure caps lock is off
Try logging in with the same method you signed up with (Google/Email)
Clear browser cookies and try again
Check notification settings in Dashboard → Settings
Allow browser notifications when prompted
Check your spam/junk folder for emails
Verify your email address in account settings
Ensure WhatsApp notifications are enabled (if using)
If these solutions don't resolve your problem, please contact our support team below. Include details about what you were trying to do, what happened, and any error messages you saw. Screenshots are very helpful!
Explore our comprehensive guides and resources to become a successful seller
Can't find the answer you're looking for? Our friendly support team is here to help
Monday - Friday
9:00 AM - 6:00 PM SAST
We aim to respond to all inquiries within 24 hours during business days
South Africa
We're a proudly South African company serving sellers across the nation
