Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all paid subscriptions and purchases made through Swapply (“the Service”). By subscribing to Swapply Pro or making any payment, you agree to this policy.

Swapply offers both a free plan and paid Pro accounts with enhanced features. Because Swapply Pro is a digital service that provides immediate access to premium functionality, certain refund limitations apply as described below.

2. Free Tier

All users may use Swapply’s free tier without charge. Upgrading to a paid plan is optional.

3. Subscription Billing

Swapply Pro subscriptions are billed in advance through PayFast, our third-party payment processor. You will be charged according to the plan and billing cycle selected at the time of purchase.

Swapply does not store any payment details — all payments are securely handled by PayFast in accordance with their own Terms of Service and Privacy Policy.

4. Refund Eligibility

Because Swapply Pro provides instant access to premium features, payments are generally non-refundable once the subscription is activated.

However, a refund may be granted in the following limited circumstances:

• Duplicate payment or billing error due to a technical fault.
• Unauthorized charge proven to have been made without your consent.
• Service failure on Swapply’s part resulting in total inability to access paid features for a continuous period of 7 days or more, excluding scheduled maintenance.

All refund requests are evaluated on a case-by-case basis at Swapply’s sole discretion.

5. Requesting a Refund

To request a refund, please contact us at billing@swapply.co.za within 7 days of the charge.

Include the following in your email:

• Your registered Swapply email address
• Payment reference number
• Description of the issue

We will review your request and respond within 5 business days. If approved, refunds are processed through PayFast, and processing times may vary depending on PayFast’s policies and your financial institution.

6. Cancellations and Renewals

You may cancel your Swapply Pro subscription at any time from your account settings.

• Your access to Pro features will continue until the end of the current billing period.
• No prorated refunds will be issued for early cancellations.
• To avoid being billed for the next cycle, please cancel at least 24 hours before your renewal date.

7. Failed Payments

If a recurring payment fails, Swapply may suspend or downgrade your account until payment is successfully processed. You remain responsible for any outstanding amounts due.

8. Third-Party Payment Processing

All payments and refunds are processed via PayFast (www.payfast.co.za).

Swapply is not responsible for:

• PayFast platform errors, downtime, or delays in payment/refund processing, or
• Any fees or currency conversion charges applied by your bank or payment provider.

9. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us at:

Email: billing@swapply.co.za

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Nothing in this policy affects any statutory rights you may have under the Consumer Protection Act (South Africa).